My son started with a snowboard to try it out. Within 15 minutes he knew he preferred skiing. Went in to exchange our rental for skii’s and they recharged us another $35 for a new rental. No exchanges!!! This is not stated on the website nor did any of the employees mention it. Extremely disappointing for a day that already cost our family $260. Increasing the day to $295. The food is also subpar at best and expensive.