We visited on 12/27 and was met with a larger crowd which the resort staff said they had never seen before making logistics a nightmare! It was a 3 hour process to purchase lift tickets and get rentals (albeit we were a large group of 10). The rental equipment looked either very new or super old. A child had a mouse run out of his boot (a determined little sucker as I remembered the boots were hung upside down) . By the time we hit snow my 2 year old was exhausted and so was I. All others had a great time, especially with the free lesson. It also was nice that they have lessons for little ones, only requirement is potty training. I expressed my troubles with the intake process to customer service and Renee far outdid herself in accommodating my complaint and making sure we come back again. She earned back every star given in this review by showing kindness, listening, earnestness, and empathy. Customer service made me believe they will work on the trouble spots and they believe in their product so they truly wanted us to have a great experience and visit again...that alone is priceless!